01.Introduction
Shenzhen Sanco Technology Co., Ltd. ("SANCO," "we," "us," or "our") operates websites including sancofd.com and related domains. We are committed to protecting the privacy of visitors, customers, and prospects who interact with our websites, products, and services.
This Privacy Policy describes how we collect, use, share, and safeguard personal information. By using our website, you agree to the practices described here.
02.Information We Collect
We collect information in two main ways:
Information You Provide
- Contact details: name, company, email, phone, country, when you submit a contact form or request a quote
- Project information: details you share about your manufacturing process, materials, or production needs
- Communication content: messages exchanged with our sales or engineering teams
Information Collected Automatically
- Device information: browser type, operating system, device type
- Usage data: pages visited, time spent, referring website, IP address (anonymized)
- Cookies & similar technologies: see Section 5 for details
03.How We Use Information
We use collected information to:
- Respond to inquiries, provide quotes, and deliver requested services
- Improve our website experience and product offerings
- Send relevant technical content, product updates, and industry insights (only with your consent)
- Comply with legal obligations and prevent fraud or misuse
- Analyze website performance and user behavior in aggregate
We never sell or rent your personal information to third parties for marketing purposes.
04.Sharing & Disclosure
We share information only in limited circumstances:
- Service providers: trusted partners who help operate our business (email delivery, analytics, hosting) under strict confidentiality agreements
- Legal compliance: when required by law, court order, or government regulation
- Business transfers: in the event of a merger or acquisition, with notice to affected users
- With your consent: in any other case, only when you explicitly agree
05.Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience. Cookies fall into three categories:
- Essential cookies: required for basic website functionality (cannot be disabled)
- Analytics cookies: help us understand how visitors use the site (e.g. Google Analytics)
- Preference cookies: remember your settings, such as language or region
You can control cookies through your browser settings or via our cookie consent banner when first visiting the site.
06.Data Security
We implement reasonable technical and organizational measures to protect personal information, including encryption in transit (HTTPS), access controls, and regular security audits. However, no system is 100% secure — we cannot guarantee absolute security and encourage you to use strong passwords and protect your own devices.
07.Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing activities
- Request data portability in a machine-readable format
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at sales@sancofd.com. We respond to verified requests within 30 days.
08.Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inactive contact records are typically deleted after 3 years of no interaction.
09.International Data Transfers
SANCO is headquartered in Shenzhen, China. If you contact us from outside China, your information may be transferred to and processed in China or other jurisdictions where our service providers operate. We take steps to ensure such transfers comply with applicable data protection laws.
10.Children's Privacy
Our website and services are intended for business and professional audiences. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has submitted information to us, please contact us so we can delete it.
11.Policy Changes
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
12.Contact Us
If you have questions about this policy or your personal information, please reach out:
- Email: sales@sancofd.com
- Phone: +55 92 99517-2250
- Address: Shenzhen Sanco Technology Co., Ltd., Bao'an District, Shenzhen, China